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CA Cloud Desk

Designation & Permission Guide

Learn how to create designations and manage role-based access control (RBAC) in CA Cloud Desk. Build a structured, secure, and scalable permission system for your practice.

Overview

CA Cloud Desk follows a role-based access control (RBAC) system where permissions are granted designation-wise, not employee-wise. This ensures data control, operational efficiency, and compliance for CA firms.

Navigation: Profile SettingsHRMSDesignation & Permission
Key Principle

Employees automatically inherit all permissions of their assigned designation. This simplifies management and ensures consistent access control across your organization.

Step 1: Review Existing Designations

Before creating a new designation, click on "View Designation" to check existing roles and their configurations.

Field Description
Designation Name Display name of the role (e.g., "Senior CA", "Junior Accountant").
Description Brief explanation of the designation's purpose and responsibilities.
Permissions Click "View" to see all assigned rights and access levels for this designation.
Employees Click "View" to see all employees currently assigned to this designation.
Assign Employee photographs reflect under the designation. Click "+" to assign employees to this role.
Actions Edit or delete the designation as needed.

Step 2: Create a New Designation

Click "Add Designation" to create a new role. Fill in the basic information to get started.

Required Fields

  • Designation Name: Enter a clear, descriptive name for the role.
  • Description: Provide context about the designation's purpose and scope.

Next Steps

  • Click "Save" to proceed to permission configuration.
  • Configure role-based permissions in the next step.
  • Assign employees to the designation after setup.

Step 3: Assign Role-Based Permissions

Configure granular permissions for each designation. Permissions are organized into logical categories for easy management.

A. Manage Settings

  • Manage Profile / View Profile
  • Customer Portal Policy
  • SMTP Configuration
  • Manage Notifications (Email, SMS, WhatsApp, App)
  • Billing Settings (branches, configuration)

B. Billing

  • Billing Dashboard Access
  • Add / View Invoice
  • Proforma Invoice
  • Receipts
  • Credit Note & Debit Note
  • Opening Balance
  • Reported Transactions

C. Communication

  • Send SMS
  • Send Email
  • Send WhatsApp
  • WhatsApp API Settings
  • Send Notifications

D. Task Management

  • Settings: Task Settings (numbering, templates, subtasks, stages)
  • Task Operations: Show & Modify All Tasks (visibility without control)
  • View / Create Task & Recurring Task
  • Task Customer Mapping
  • Update Task Stages
  • Create Task for Self / Others
  • Delete / Show Deleted Tasks
  • Task Action Buttons: Edit Tasks
  • Editable Task Fields: Task Name, Assignee, Reporter, Consultant, Service, Priority, Target & Due Date, Description, Completion Status
  • View Completed Tasks, Tags

E. Client

  • Create / View / Edit Client
  • Delete / Inactive Client
  • Bulk Client Upload
  • Customer Groups
  • Custom Fields
  • View Client Password

F. Document Vault

  • 15CA / 15CB Forms
  • Create, View, Add, Delete Documents
  • Share Documents
  • Add Expiry
  • FAR View & Add

G. Litigation

  • GST
  • Case Management

H. HRMS

  • View / Create / Edit Employee
  • HR Management
  • Team Management
  • Payroll Basics
  • Verify Pay Details

I. Marketing

  • Community: Access Community, My Offer, Transfer / Receive Work, Chat, Create Post
  • Lead Management: Lead Access, Add Lead

J. Reports

  • Access reports as per assigned role

Step 4: Assign Employees

After configuring permissions, assign employees to the designation. Employees will automatically inherit all permissions of their assigned designation.

Assignment Process

  • Go back to the Designation list
  • Click "Assign" next to the designation
  • Use the "+" icon to add employees
  • Employee photographs will display under the designation

Automatic Inheritance

  • Employees automatically inherit all permissions
  • No need to configure permissions per employee
  • Changes to designation permissions apply to all assigned employees
  • Simplifies access control management
Best Practice

Create designations that reflect your organizational structure (e.g., "Senior CA", "Junior Accountant", "Admin Staff"). This makes permission management intuitive and scalable as your practice grows.

Video Tutorial

Watch this comprehensive video tutorial to understand the complete process of creating designations and managing role-based permissions in CA Cloud Desk.

Video thumbnail
Tutorial: Creating Designations and Managing Permissions in CA Cloud Desk Watch on YouTube

Screenshots

Add screenshots for this guide (e.g., designation list, add designation form, permission matrix, assign employee modal) to improve clarity.

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Tip: use clear screenshots and capture the permission categories (A–J) for quick reference.