Target: CA Cloud Desk offers you the flexibility to send notifications to individual customers or customer groups. To send a notification to a specific customer, select the customer option. 

Choose the desired customer name(you can select more than one customer also) by selecting them from the list.

Alternatively, you can send the notification to a broader audience by selecting the customer group option. This might be useful if you have a specific group of customers you want to reach simultaneously.

If Your Customer is not Present, Add the customer using the Add New Customer Option

Content: Here, you can compose the notification content that you want to deliver to your customers.

After composing your message, click on the Send Notification button, or if you want to reset the settings click on Reset Option.