FAQs

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In CA Cloud Desk, you can add FAQs for each service so that your customers can clarify their doubts.

FAQs are by default listed in most of the core services in CA Cloud Desk and you can customize the FAQs as per your firm.

To view FAQs section

In your partner dashboard, click on services and Select FAQ from the drop-down menu, and you will be redirected to the below screen.

This is the section for FAQs, and you can select Service from the drop-down to view the FAQs for a specific service.
Click the pencil icon to edit the FAQs.

After you click the pencil icon, you will see this screen where all the FAQs can be edited
You can delete an FAQ by clicking on the – icon.
You can also simply edit the existing FAQs by adding text in the Question and Answer section.
You can add an FAQ by clicking the Add More FAQ button.
After you have completed all the edits, you can click Save Changes, or Cancel to revert the changes.

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