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HR Grievance Approval

Use the HR Grievance Approval module (Part C HR Desk) to review and take action on employee grievances. Go to Dashboard → Profile settings → HRMS → HR Grievance Approval. Inside HR Grievance you get two options: Pending Grievance (where HR can approve or reject) and Approve/Reject Grievance (where you can see HR grievance status).

Path

DashboardProfile settingsHRMSHR Grievance Approval

How to open HR Grievance Approval

1

Go to Dashboard

From the left navigation, click Dashboard so that you are on the main dashboard view.

CA Cloud Desk Dashboard with Dashboard and profile area highlighted
Dashboard (1) in the left panel; profile area (2) in the top right.
2

Select profile settings

In the top-right corner, click your profile name or the person icon (e.g. “Kamal Associ…”). From the menu, select Profile settings.

3

Select HRMS, then HR Grievance Approval

In profile settings, click HRMS in the top navigation. On the HR Desk screen, click the HR GRIEVANCE APPROVAL card.

HRMS section with HR Grievance Approval card highlighted
HRMS (1). Click the HR GRIEVANCE APPROVAL card (2).
4

HR Grievance screen

The HR Grievance screen opens with two tabs: Pending Grievance and Approve/Reject Grievance. Use the sections below to work with each tab.

a. Pending Grievance

In the Pending Grievance tab, HR can approve or reject each grievance. Use Select Employee to filter the list. The table shows grievance details; for each row you can click Approve (green) or Reject (red).

Pending Grievance tab with table and Approve/Reject actions
Pending Grievance — list of grievances with Approve and Reject buttons.

When you click Approve or Reject, a Remark Detail pop-up opens. You may see fields such as Punch Correction Date and Attendance Status (for punch-related grievances). Enter your Remark in the text area, then click Submit to confirm or Cancel to close without saving.

Remark Detail modal when approving a grievance
Approve — Remark Detail modal: enter remark and Submit.
Remark Detail modal when rejecting a grievance
Reject — Remark Detail modal: enter reason in Remark and Submit.

b. Approve / Reject Grievance

The Approve/Reject Grievance tab shows the HR grievance status for all processed grievances. Use Select Employee to filter. You can see who took action, when, and the final status. Clicking an HR Status value (e.g. Approved) opens a Grievance Status pop-up with action history (Action By, Action On, Status, Remark).

Approve/Reject Grievance tab with HR Status and Grievance Status pop-up
Approve/Reject Grievance — table with HR Status; Grievance Status pop-up shows action details.

Table columns in Approve/Reject Grievance:

Column Description
S.No.Serial number
DateDate of the grievance
Grievance IDUnique identifier for the grievance
PartnerEmployee or partner who raised the grievance
Grievance DetailBrief description of the grievance
Grievance TypeCategory (e.g. Leave-Related Issues, Other)
Uploaded FileAttachment if any; otherwise —
Manager StatusStatus set by the manager (if applicable)
HR StatusStatus set by HR (e.g. Approved, Rejected). Click to view Grievance Status pop-up.

HR Grievance Approval Guide PDF

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